1. Acceptance of Terms

By accessing this website or engaging Melrose Agency Pty Ltd (“Melrose Agency”, “we”, “us”), you agree to be bound by these Terms & Conditions.

If you do not agree, you should not use this website or our services.

2. Use of Website

You agree to use this website for lawful purposes only.

You must not:

• Copy, reproduce, or distribute website content without permission

• Attempt to interfere with website functionality or security

• Use this website in a way that may damage or impair performance
  
  

3. Services

Melrose Agency provides digital marketing services, including paid advertising, email marketing, and strategic consulting.

All services are subject to a separate proposal, scope of work, or client agreement which outlines specific deliverables, timelines, and fees.

4. Results Disclaimer

We provide strategy, creative direction, and execution designed to support business growth.

However, results vary significantly between businesses and are influenced by factors outside of our control, including:

• Market conditions

• Product and pricing

• Website performance and conversion rate

• Customer demand

• Advertising platform behaviour

Any examples, case studies, or past results are not indicative of future performance.

5. No Guarantees

Melrose Agency does not guarantee specific outcomes, including:

• Revenue or sales performance

• Return on ad spend (ROAS)

• Cost per acquisition (CPA)

• Email marketing performance metrics

By engaging our services, you acknowledge that outcomes cannot be guaranteed.

6. Third-Party Platforms

Our services may involve third-party platforms such as Meta, Google, TikTok, and email service providers such as Klaviyo.

You acknowledge that:

• These platforms operate independently

• Platform policies, algorithms, and performance may change at any time

• Accounts may be restricted, disabled, or limited without notice

Melrose Agency is not liable for:

• Platform outages or disruptions

• Account suspensions or policy enforcement

• Changes in platform performance
  
  

7. Intellectual Property

All content on this website — including text, graphics, branding, and design — is owned by or licensed to Melrose Agency.

You may not reproduce, distribute, or use any content without prior written consent.

All work produced as part of our services remains the property of Melrose Agency until full payment has been received, unless otherwise agreed in writing.

8. Limitation of Liability

To the fullest extent permitted by law, Melrose Agency is not liable for:

• Loss of revenue, profits, or business opportunity

• Indirect or consequential loss

• Variations in marketing performance

• Website or platform-related issues

Our liability is limited to the amount paid for the services provided.

9. Indemnity

You agree to indemnify and hold Melrose Agency harmless against any claims, damages, or liabilities arising from:

• Your business operations

• Your products or services

• Any content, materials, or data you provide
  
  

10. Confidentiality

We will take reasonable steps to protect confidential information shared with us and will not disclose it unless required by law or agreed in writing.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

Continued use of this website constitutes acceptance of any updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.