1. Introduction

Melrose Agency Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with applicable Australian privacy laws.

2. What Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Business name and website

• Any information submitted via forms or enquiries

We may also collect data automatically, including:

• IP address

• Browser and device information

• Website activity and interactions
  
  

3. How We Collect Information

We collect information when you:

• Submit a form on our website

• Contact us via email or phone

• Engage with our services

• Interact with our website (via cookies and tracking tools)
  
  

4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide and improve our services

• Communicate with you

• Send marketing communications (where you have opted in)

• Analyse website performance and user behaviour
  
  

5. Cookies & Tracking

We use cookies and similar technologies to improve your experience and analyse website usage.

We may also use tracking tools for advertising and analytics purposes.

These may include platforms such as:

• Google

• Meta

• TikTok

• Pinterest

• Klaviyo

These platforms may collect data about your interactions with our website to personalise advertising.

You can manage cookie preferences through your browser settings.

6. Disclosure of Information

We may share your information with:

• Service providers and platforms we use to operate our business

• Advertising and analytics partners

• Legal or regulatory authorities where required

We do not sell your personal information.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.

However, no online system is completely secure, and we cannot guarantee absolute security.

8. Access & Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

To do so, please contact us using the details below.

9. Marketing Communications

You may opt out of receiving marketing emails at any time by:

• Clicking “unsubscribe” in emails

• Contacting us directly
  
  

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Melrose Agency Pty Ltd
hello@melroseagency.com.au
Gold Coast, Queensland, Australia