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Melrose.

Privacy Policy

Melrose Agency Pty Ltd and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

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We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect the following types of personal information:

  • name;

  • mailing or street address;

  • email address;

  • telephone number;

  • profession, occupation or job title;

  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;

  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and

  • information you provide to us through our service teams, customer surveys or visits by our representatives from time to time.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of our websites, such as how many visitors visit a specific page on the website, how long they stay on that page and which hyperlinks, if any, they “click” on. We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the website are most popular and to enhance the website for visitors. We may group this information into aggregate visitor data in order to describe the use of the website to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the website.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

  • through your access and use of our websites;

  • during conversations between you and our representatives; or

  • when you complete an application or order form.

  • We may also collect personal information from third parties including:

  • from third party companies such as credit reporting agencies, law enforcement agencies and other government entities;

  • form our network of partners and affiliates.

Cookies and Other Tracking Technologies

Some of our web pages utilise “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s hard drive for record-keeping purposes. For example, we may use cookies to collect information about website activity. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our websites may not function properly or may be slower if you refuse cookies. We do not link the information we store in cookies to any personal information you submit while on the website. Tracking technologies may record information such as internet domain and host names; internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our website is accessed. It is not our practice to link the information we record using tracking technologies to any personal information you submit while on the website. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the website’s policies, to protect the website, our customers, or others, or when we believe in good faith that the law requires it.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

  • to provide products and services to you and to send communications requested by you;

  • to answer enquiries and provide information or advice about existing and new products or services;

  • to provide you with access to protected areas of our websites;

  • to assess the performance of our websites and to improve the operation of our websites;

  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;

  • for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Melrose Agency, its related bodies corporate, contractors or service providers;

  • to provide your updated personal information to our related bodies corporate, contractors or service providers;

  • to update our records and keep your contact details up to date;

  • to process and respond to any complaint made by you; and

  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

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Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to our employees and related bodies corporate, contractors or service providers for the purposes of operation of our websites or our business (including marketing), fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, publisher networks, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.

We may disclose your personal information to any organisation for any authorised purpose with your express consent.

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We will take reasonable steps to ensure that these third-party service providers are obligated to protect personal information on our behalf. Melrose Agency will not sell or share your personal information with any unaffiliated third parties for marketing purposes. In the event that Melrose Agency or all of its assets are acquired, it is very likely that customer information (including personal information) would be one of the transferred assets.

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We reserve the right to disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property or anyone else that could be harmed by such activities. We also reserve the right to disclose personal information when we believe in good faith that the law requires it.

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We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

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In addition, at any time you may opt-out of receiving marketing communications from us by contacting us via email at hello@melroseagency.com.au or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. Our team will investigate and deal with alleged privacy breaches that have been notified to us.

Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Links

Please be aware that when you are on our websites, you could be directed to other sites that are beyond our control via hyperlinks. These other websites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this Privacy Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us using the details set out below.

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We will treat your requests or complaints confidentially. Our team will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner. Please contact us at:

 

Melrose Agency Pty Ltd
Tel: 0401504990
Email: hello@melroseagency.com.au

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated on 1 May 2024.

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